Implementing SOP to Improve Butler Performance

Authors

  • Ni Made Wulan Dwi Artini Politeknik Negeri Bali
  • I Ketut Suarja Politeknik Negeri Bali
  • I Gde Agus Jaya Sadguna Politeknik Negeri Bali
  • Ni Made Sudarmini Politeknik Negeri Bali

Keywords:

implementation, SOP, butler, employee performance

Abstract

Purpose: The research is to determine whether the implementation of standard operating procedure (SOP) can improve the performance of a butler in a hotel located in Jimbaran tourist area, Bali, Indonesia, and find out the efforts that can be applied to improve the performance of the butler employees.

Research methods: This research uses descriptive qualitative method using data collection methods such as observation method by directly observing how a hotel butler handles guests. An interview is done to butler employees, head butler and room division manager; and finally using questionnaires given to all butlers.

Findings: All butler of the hotel executes the SOP accordingly and correctly and have also worked optimally. The implementation of the SOP that are well implemented by butler employee has a positive impact on employee performance thus they can work thoroughly, disciplined, and in an organized manner.

Implication: SOP is very important to be implemented by butler to improve the performance of butler employees at the hotel.

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Published

2021-03-30

How to Cite

Artini, N. M. W. D. ., Suarja, I. K. ., Sadguna, . I. G. A. J. ., & Sudarmini, N. M. . (2021). Implementing SOP to Improve Butler Performance. International Journal of Glocal Tourism, 1(1), 44-50. Retrieved from https://ejournal.catuspata.com/index.php/injogt/article/view/16

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