Implementing SOP to Improve Butler Performance


  • Ni Made Wulan Dwi Artini Politeknik Negeri Bali
  • I Ketut Suarja Politeknik Negeri Bali
  • I Gde Agus Jaya Sadguna Politeknik Negeri Bali
  • Ni Made Sudarmini Politeknik Negeri Bali


implementation, SOP, butler, employee performance


Purpose: The research is to determine whether the implementation of standard operating procedure (SOP) can improve the performance of a butler in a hotel located in Jimbaran tourist area, Bali, Indonesia, and find out the efforts that can be applied to improve the performance of the butler employees.

Research methods: This research uses descriptive qualitative method using data collection methods such as observation method by directly observing how a hotel butler handles guests. An interview is done to butler employees, head butler and room division manager; and finally using questionnaires given to all butlers.

Findings: All butler of the hotel executes the SOP accordingly and correctly and have also worked optimally. The implementation of the SOP that are well implemented by butler employee has a positive impact on employee performance thus they can work thoroughly, disciplined, and in an organized manner.

Implication: SOP is very important to be implemented by butler to improve the performance of butler employees at the hotel.




How to Cite

Artini, N. M. W. D. ., Suarja, I. K. ., Sadguna, . I. G. A. J. ., & Sudarmini, N. M. . (2021). Implementing SOP to Improve Butler Performance. International Journal of Glocal Tourism, 1(1), 44-50. Retrieved from

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