Analysis of Green Concept to Enhance Service Quality of Room Division at Royal Tulip Springhill Resort Jimbaran

Alex  Maulana; Lien  Darlina; I Ketut  Suja; Ni Made Rai  Sukmawati

doi:10.58982/injogt.v3i4.269

Authors

Alex Maulana The Wing Ed Hotel
Lien Darlina The Wing Ed Hotel
I Ketut Suja The Wing Ed Hotel
Ni Made Rai Sukmawati The Wing Ed Hotel

DOI:

https://doi.org/10.58982/injogt.v3i4.269

Keywords:

green front office, green houskeeping, service quality, room division

Abstract

Purpose: The purpose of this research was to analyze green concept in the room division at Royal Tulip Springhill Resort Jimbaran and to determine the effect of the green concept on the room division, namely green front office and green housekeeping, on service quality partially and simultaneously.

Research methods: Research data were collected through questionnaires and supported by interviews. The analytical methods used are classical assumption test, multiple linear regression analysis, hypothesis testing (t test, F test, and coefficient of determination).

Findings: The green concept in the room division, namely green front office and green housekeeping has a significant positive effect on service quality at Royal Tulip Springhill Resort Jimbaran.

Implementation: The inclusion of green concepts creates a beautiful environment, good air, and also reduce the use of excess energy.

References

Aryatmaja, I. K., Astuti, N. N. S., Darlina, L., Sutama, I. K., & Pamularsih, T. R. (2021). Analysis of service quality by front office department at Alila Villas Uluwatu. International Journal of Green Tourism Research and Applications, 3(1), 9–14. https: //doi.org/10.31940/ijogtra.v3i1.2072

Ayunita, D. (2018). Modul Uji Validitas dan Reliabilitas. Jurnal Tarbiyah: Jurnal Ilmiah Kependidikan, 7(1), 17–23. file: ///C: /Users/WINDOWS_10/Downloads/Modul3ValiditasReliabilitas-DianAyunita.pdfhttps: //jurnal.uin-antasari.ac.id/index.php/jtjik/article/download/2100/1544

Badruzaman, D. J., & Kusmayadi, D. D. (2014). Akuntansi Hotel. 9–25.

Basit, A., & Handayani, R. (2018). Pada Allium Tangerang Hotel (Studi Eksplanatif pada Allium Hotel Tangerang). Lontar Jurnal Komunikasi, 6(2), 70–78. https: //e-jurnal.lppmunsera.org/index.php/LONTAR/article/view/954

Cruz, A. P. S. (2013). Processing Data Penelitian Kuantitatif Menggunakan Eviews. Journal of Chemical Information and Modeling, 53(9), 1689–1699.

Dewi, N. L. M. S. T., Sutarma, I. G. P., Susanto, B., & Budiarta, I. P. (2021). Tourist Satisfaction Level of Front Office Department Staff Services at Tanadewa Resort & Spa. International Journal of Green Tourism Research and Applications, 3(2), 40–48. https: //doi.org/10.31940/ijogtra.v3i2.40-48

Dewi, S. K., & Sudaryanto, A. (2020). Validitas dan reliabilitas kuisioner pengetahuan , sikap dan perilaku. Program Studi Keperawatan, Universitas Muhammadiyah Surakarta, 73–79.

Ferianto, A. R. D., Darsiharjo, & Rahmafitria, F. (2014). Pengaruh Konsep Green Hotel Terhadap Minat Berkunjung Wisatawan ke Kota Bandung. Antologi Manajemen Resort & Leisure, 2(2), 1–9.

Harnavinsah, A. (2018). Variabel-Variabel dalam Penelitian. 5(1), 20–69.

Indrawan, R., & Yaniawati, P. (2016). Metodologi Penelitian. PT Refika Aditama.

Ministry of Tourism of the Republic of Indonesia. (2016). Guidelines for Implementing Green Hotels in Indonesia. 144. https://www.kemenparekraf.go.id/post/panduan-dan-pedoman-pelaksanaan-green-hotel-di-indonesia.

Novita, Y. (2016). Housekeeping (Public Area) (1st ed.). CV. Mifan karya sekawan.

Perdana K. (2016). Olah Data Skripsi Dengan SPSS 22. In Lab Kom Manajemen Fe Ubb.

Polii, B. D., & Towoliu, B. I. (2018). Manajemen Tata Graha dan Binatu 1 (Housekeeping 1) Tehnik dan Prosedural Pembersihan di Publik Area. Manajemen Tata Graja Dan Binatu, 202. www.polimdo.ac.id

Sanjaya, P., Ciputra, U., & Town, U. C. (2014). Rancang Bangun Property Management System untuk Budget Hotel-Room Division (Housekeeping). Rancang Bangun Property Management System Untuk Budget Hotel – Room Division (Housekeeping) Prima, 2(8), 34-44.

Setiawan, I. G. M., Triyuni, N. N., Budarma, I. K., & Antara, D. M. S. (2021). The Implementation of Green Housekeeping Management at The St. Regis Bali Resort. International Journal of Green Tourism Research and Applications, 3(2), 69–76. https: //doi.org/10.31940/ijogtra.v3i2.69-76

Sugiyono. (2013). Metode Penelitian Kombinasi (Mixed Methods). Alfabeta.

Sugiyono, P. D. (2012). Metode Penelitian Kuantitatif Kualitatif dan R&D. Alfabeta.